Welcome to our E-commerce Terms and Conditions for Flower Delivery Bishops Stortford. These Terms and Conditions govern all flower delivery orders placed via our online shop by customers across Bishops Stortford and the surrounding areas. By placing an order for flower delivery with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not accept any part of these terms, please do not place an order through our website.
To purchase flowers online for delivery in Bishops Stortford or nearby locations, customers must follow the ordering process as set out on our website. Please ensure all details provided during checkout, including recipient’s name, address, postcode, and contact number, are accurate and complete. We cannot be held responsible for failed deliveries due to incorrect or incomplete delivery details.
Once your flower delivery order is placed, you will receive an automated order confirmation on-screen and, where possible, by electronic means. Please check your order carefully and notify us promptly of any errors. Orders are considered accepted only after we have confirmed acceptance, subject to stock availability and delivery logistics.
All images of bouquets and floral arrangements on our website are for illustrative purposes only. While we strive to match arrangements as closely as possible, substitutions of similar flowers or colours may be necessary due to seasonal availability, stock levels, or supply chain circumstances. If a significant substitution is required, we will endeavour to contact you for your instructions.
All prices for our online flower delivery Bishops Stortford service are clearly displayed in British Pounds (£ GBP) and are inclusive of VAT where applicable. Payment can be made via the payment methods offered at checkout, which may include credit/debit card and other approved electronic payment systems. No order shall be dispatched for flower delivery until full payment has been received and cleared.
You warrant that all payment information supplied is true, correct, and that you are authorised to use the method of payment. We reserve the right to cancel any orders we have reason to believe may be fraudulent or unauthorised without notice.
We offer flower delivery throughout Bishops Stortford and its surrounding areas, as displayed on our delivery information page. Delivery dates and times are requested during the ordering process but are not guaranteed. Whilst we strive to deliver on the nominated day, circumstances such as traffic, weather, or events beyond our control may occasionally cause delays. We will make reasonable attempts to inform you of any significant changes or issues affecting your delivery.
Our drivers deliver to the recipient’s address as provided. If the recipient is not at home, flowers may be left with a neighbour, in a safe place, or arrangements may be made for collection. We will endeavour to notify the recipient of any such arrangements where contact details are provided.
If you wish to amend or cancel an order for online flower delivery in Bishops Stortford, please contact us as soon as possible after placing your order. Orders can usually be amended or cancelled without charge provided work has not commenced on your order and it has not been dispatched.
Cancellations requested with at least 48 hours’ notice before the scheduled delivery date are typically refunded in full. We cannot guarantee refunds for cancellations received less than 48 hours before the intended delivery day, as flowers may have been prepared or dispatched. Refunds for cancellation, if approved, will be made within 7 working days via the original payment method.
We reserve the right to cancel any order and provide a full refund if we are unable, for whatever reason, to fulfil your flower delivery. In such events, we will notify you as soon as reasonably possible.
If your flowers are damaged in transit or do not arrive as ordered, you must notify us within 24 hours of delivery wherever possible. Please provide photographic evidence of the issue to allow us to assess the problem. Our team may, at our discretion, offer a replacement, alternative arrangement, or refund depending on the nature of the complaint.
Flowers are perishable and require care upon receipt. We will not accept returns or process refunds for issues arising more than 48 hours after delivery, or for matters relating to general freshness outside of the expected lifespan of cut flowers. We may request return of the goods for inspection in certain cases.
In the unlikely event you are dissatisfied with our service, please raise your complaint as soon as possible. We value your feedback as part of our ongoing efforts to improve our online flower delivery Bishops Stortford service.
The availability of particular flowers or specific arrangements may vary due to seasonal and supply chain factors. We reserve the right to substitute items of equal or greater value without prior notice, though we will always aim to inform customers of major changes when possible.
We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract caused by circumstances outside our reasonable control (a force majeure event). This includes, but is not limited to, strikes, transport interruptions, disease outbreaks, adverse weather, or supplier failure.
To the fullest extent permitted by UK law, our liability for losses you suffer as a result of us breaching these Terms and Conditions or our contract with you is strictly limited to the purchase price of the relevant order. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by negligence, fraud, or breach of statutory duty.
We do not accept liability for indirect, consequential, or incidental losses or for failure to deliver flowers due to circumstances beyond our reasonable control. We are not liable for delays or non-delivery resulting from incorrect or incomplete delivery information provided by the purchaser.
Your privacy is important to us. We handle and protect your personal data in accordance with current data protection legislation. Your information will be used for processing your order, arranging flower delivery Bishops Stortford, and, if applicable, for our service administration and feedback. For more information, refer to our Privacy Policy available on our website.
All content, text, graphics, trademarks, and images displayed on our site remain the property of their respective owners. You may use the website and its content solely for personal, non-commercial purposes relevant to flower delivery Bishops Stortford. No part of the website or its materials may be copied, reproduced, or used without prior written consent.
These Terms and Conditions and any contracts entered into through our website for flower delivery Bishops Stortford shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or related to these terms or the provision of flowers shall be subject to the exclusive jurisdiction of the English courts.
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be published on this page and will take effect immediately upon posting. It is your responsibility to review these Terms and Conditions each time you place an order for flower delivery Bishops Stortford or surrounding areas.
If any provision of these Terms is unenforceable, the remaining provisions will remain in effect and enforceable.
These Terms and Conditions apply to all customers ordering flower delivery to Bishops Stortford and surrounding areas via our online shop. By using our services, you are deemed to have accepted these Terms in their entirety.
Should you require clarification on any point within these Terms and Conditions relating to our flower delivery Bishops Stortford service, or wish to escalate a complaint, please use the contact form provided on our website. We aim to acknowledge all queries within three working days.
Thank you for choosing our online flower delivery Bishops Stortford and surrounding areas. We appreciate your custom and look forward to delivering beautiful flowers for every occasion.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bishops Stortfor, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bishops Stortfor.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
